Human behaviour modelling in complex socio-technical systems : an agent based approach

For many years we have been striving to understand human behaviour and our interactions with our socio-technological environment. By advancing our knowledge in this area, we have helped the design of new or improved work processes and technologies. Historically, much of the work in analysing social interactions has been conducted within the social sciences. However, computer simulation has brought an extra tool in trying to understand and model human behaviours. Using an agent based approach this presentation describes my work in constructing computational models of human behaviour for informing design through simulation. With examples from projects in two main application areas of crisis and emergency management, and energy management I describe how my work addresses some main issues in agent based social simulation. The first concerns the process by which we develop these models. The second lies in the nature of socio-technical systems. Human societies are a perfect example of a complex system exhibiting characteristics of self-organisation, adaptability and showing emergent phenomena such as cooperation and robustness. I describe how complex systems theory may be applied to improve our understanding of socio-technical systems, and how our micro level interactions lead to emergent mutual awareness for problem-solving. From agent based simulation systems I show how context awareness may be modelled. Looking forward to the future, I discuss how the increasing prevalence of artificial agents in our society will cause us to re-examine the new types of interactions and cooperative behaviours that will emerge.Depuis de nombreuses années, nous nous sommes efforcés de comprendre le comportement humain et nos interactions avec l'environnement sociotechnique. Grâce à l'avancée de nos connaissances dans ce domaine, nous avons contribué à la conception de technologies et de processus de travail nouveaux ou améliorés. Historiquement, une part importante du travail d'analyse des interactions sociales fut entreprise au sein des sciences sociales. Cependant, la simulation informatique a apporté un nouvel outil pour tenter de comprendre et de modéliser les comportements humains. En utilisant une approche à base d'agents, cette présentation décrit mon travail sur la construction de modèles informatiques du comportement humain pour guider la conception par la simulation. A l'aide d'exemples issus de projets des deux domaines d'application que sont la gestion des crises et de l'urgence et la gestion de l'énergie, je décris comment mon travail aborde certains problèmes centraux à la simulation sociale à base d'agents. Le premier concerne le processus par lequel nous développons ces modèles. Le second problème provient de la nature des systèmes sociotechniques. Les sociétés humaines constituent un exemple parfait de système complexe possédant des caractéristiques d'auto-organisation et d'adaptabilité, et affichant des phénomènes émergents tels que la coopération et la robustesse. Je décris comment la théorie des systèmes complexes peut être appliquée pour améliorer notre compréhension des systèmes sociotechniques, et comment nos interactions au niveau microscopique mènent à l'émergence d'une conscience mutuelle pour la résolution de problèmes. A partir de systèmes de simulation à base d'agents, je montre comment la conscience du contexte peut être modélisée. En terme de perspectives, j'expliquerai comment la hausse de la prévalence des agents artificiels dans notre société nous forcera à considérer de nouveaux types d'interactions et de comportements coopératifs

A Method to Discover Digital Collaborative Conversations in Business Collaborations

Many companies have a suite of digital tools, such as Enterprise Social Networks, conferencing and document sharing software, and email, to facilitate collaboration among employees. During, or at the end of a collaboration, documents are often produced. People who were not involved in the initial collaboration often have difficulties understanding parts of its content because they are lacking the overall context. We argue there is valuable contextual and collaborative knowledge contained in these tools (content and use) that can be used to understand the document. Our goal is to rebuild the conversations that took place over a messaging service and their links with a digital conferencing tool during document production. The novelty in our approach is to combine several conversation-threading methods to identify interesting links between distinct conversations. Specifically we combine header-field information with social, temporal and semantic proximities. Our findings suggest the messaging service and conferencing tool are used in a complementary way. The primary results confirm that combining different conversation threading approaches is efficient to detect and construct conversation threads from distinct digital conversations concerning the same document

Robustness and resilience in the design of emergency management systems

Chapitre d'ouvrage (à paraître) - Titre ouvrage: "Natural hazards and risk reduction in Europe - from Science to Practice" - Editors: "J. Schanze, N. Bischof, H. Modaressi, J.M. Jacques, G. Eftichidis" - Publisher: SpringerThe aim of this paper is to propose a conceptual framework for the design of information systems for crisis management. The framework is grounded in the idea that the more an organisational system is unstructured (such as in a crisis situation), the more we need information technologies (IT) which are able to promote self organizing processes. In addition, IT systems should also help to improve the shared knowledge between stakeholders in order to promote a new form of organisation. Following this perspective, we will first give some examples showing that emergence and self organization are mandatory processes in the first phase in a crisis. We will also address the two notions of robustness and resilience in order to develop a more efficient approach in engineering crisis systems

The design of an agent based model of human activities and communications in cardiac resuscitation

International audienceCardio-pulmonary arrest is a common emergency situation causing over 400,000 deaths per year, more than a 1000 per day, in the USA alone. The goal of this work is to develop an agent based computer simulator that will allow trainers to experiment with different communication protocols, such as those found in air traffic control. This paper describes the first step in designing the simulator development. The design is based on an analysis of communications during real life training simulations using the FIPA standard categories

Citizens’ behaviours related to smoke in bushfires and their implications for computational models of evacuation

The behaviours of citizens during bushfires may determine whether they live or die. Using 100 citizen witness statements from the 2009 Australian bushfires, we show how people react to bushfire smoke. Eighty-nine witnesses expressly mention smoke, not necessarily in combination with fire. This prompted behaviours including: seeking further information, monitoring the situation, effecting a fire plan (including evacuation), alerting people to danger and fire risk, and going home. Computational simulators have been used to assess civilians’ risk and to help with evacuation efforts. Despite works that accurately model fire spread and people’s behaviours in response to perceiving fire, the issue of how people react to seeing smoke from a bushfire is rarely considered. We discuss how the identified behaviours may be incorporated into an agent-based simulator of bushfire